Electric Zoo, the three-day electronic music festival held on Randall’s Island, in New York, over Labor Day weekend, was plagued by production and capacity issues, leaving patrons disgruntled.
The festival, which came under new management last year, got off to a rocky start, canceling the first day, Friday, after organizers failed to complete construction of the main stage. The festival did open Saturday, but festivalgoers who spoke with NBC News detailed hourslong wait times just to enter the venue. Finally, on Sunday, organizers started turning ticket holders away, claiming the venue had reached capacity.
“This year has presented unparalleled challenges for everyone,” Electric Zoo organizers wrote in an Instagram post Friday morning. “The global supply chain disruptions have impacted industries worldwide, and, sadly, our beloved festival has not been immune. These unexpected delays have prevented us from completing the construction of the main stage in time for Day 1.”
Organizers told people who bought tickets for Friday entry that they’d receive a full refund, and three-day pass holders would receive a partial credit for the lost time.