After a surge in consumer complaints across Nigeria, the Federal Competition and Consumer Protection Commission, FCCPC, has cautioned inter-city road transport operators against arbitrary and unexplained fare increases during the ongoing yuletide travel period.
The Commission, in a statement by its Director of Corporate Affairs, Ondaje Ijagwu, on Sunday, said it recognises that seasonal demand, operational pressures and other legitimate cost factors may affect transport pricing.
It however stated that consumers are entitled to clear, accurate, and timely information on fares before travel, adding that any fare adjustment must therefore be transparently communicated and applied fairly.