The Federal Competition and Consumer Protection Commission, FCCPC, has summoned the management of Air Peace Limited following a surge in consumer complaints over the airline’s alleged failure to refund ticket fares on cancelled flights.
In a statement issued Monday by the Commission’s Director of Corporate Affairs, Ondaje Ijagwu, the FCCPC said the actions of the airline may have violated key consumer protection provisions under Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act, FCCPA, 2018.
He said these sections uphold consumers’ right to timely refunds when services paid for in advance are not delivered.