The Nigeria Civil Aviation Authority (NCAA) has warned domestic airlines against telling passengers that ticket refunds take longer than the official 14-day timeframe.
The announcement was made on Monday by Michael Achimugu, Director of Public Affairs & Consumer Protection at NCAA, via his official X account, emphasizing that airlines cannot set their own refund timelines.
The warning follows reports that some carriers have told passengers that refunds could take up to four weeks, in clear violation of Part 19 of the NCAA Regulations 2023, which stipulates that refunds must be completed within 14 days.