The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have introduced a new consumer refund framework that guarantees subscribers a refund within 30 seconds for failed airtime and data transactions.
This is according to a statement issued by the NCC on a jointly developed framework by both regulators to address cases where customers are debited without receiving value.
The framework also strengthens consumer notification rules and resolves long-standing issues around erroneous and misdirected airtime and data purchases.