The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have teamed up to develop a framework that will address the issue of failed airtime recharge and data subscription purchase on electronic platforms such as bank apps and USSD.
This framework was borne out of rising complaints over the loss of money by consumers who experience failed transactions but get debited without a refund. In some cases, the transaction is tagged as ‘pending’, leaving the customer in limbo for weeks without a resolution.
Speaking during the 94th Telecom Consumer Parliament of the NCC held in Lagos, the Director of Consumer Protection and Inclusion at the Central Bank of Nigeria (CBN) Dr. Aisha Olatinwo, said the initiative being led by the NCC will ensure that the customers get their value at all times.