The Nigerian banking sector stands at a critical crossroads as shifting customer demographics, digital disruption, and evolving lifestyle preferences continue to reshape expectations, a new report has warned.
It stressed that traditional banking models may no longer be sufficient to serve an increasingly youthful, tech-savvy, and experience-driven customer base.
With Gen Z and millennials rapidly becoming the dominant segment in financial services consumption, analysts at Proshare Limited, a research and business information organisation, in a report titled: ‘Tier 1 Banks Report: Getting Bigger, Braver, and Dominant – The Class of 2025,’ launched in Lagos, yesterday, urged to rethink, remodel, and restrategise their operations to remain competitive and relevant in a fast-changing landscape.