Concerned by the persistent network failures and poor service quality across the country, the Nigerian Communications Commission (NCC) has directed telecom operators to inform consumers promptly of any major outages or disruptions that could impact network performance and service delivery.
The directive follows mounting complaints from users over issues such as frequent network breakdowns, rapid data depletion, and excessive dropped calls, which have led to widespread frustration among telecom subscribers.
In a statement signed by its Acting Director of Public Affairs, Nnenna Ukoha, the NCC said the move is in line with its commitment to ensuring transparency and aligns with the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu at the start of his administration.