When Chinyere, a petty trader in Lagos, tried to transfer N5,000 to her supplier using her bank’s USSD code, she thought it would take only seconds. Instead, the transaction failed midway.
Frustrated, she tried again. The second attempt also collapsed without delivering the funds. But when she checked her balance, she discovered N13.96 had been deducted N6.98 for each failed session.
Transaction was unsuccessful and she was charged twice without getting any value.